Refund Policy

All purchases of digital products, including online courses, e-books, and downloadable materials, are non-refundable unless:

• The product was not delivered due to a system error.
• The content is inaccessible due to a verified technical issue on our platform.

If you purchase a subscription plan:

• You may cancel anytime, but no partial refunds will be provided for unused time within a billing cycle.
• Future billing will stop immediately upon cancellation.

Refunds for subscriptions are strictly considered only in cases of:

• Duplicate payments for the same billing cycle.
• System errors causing unauthorized charges.

Returns and refunds for electronics or other tangible items purchased through the platform marketplace are governed by the following conditions:

• Requests must be raised within 7 days of verified delivery.
• Products must be completely unused, undamaged, and returned in their original manufacturer packaging with all accessories and invoices.
• Return shipping costs are the buyer's responsibility unless the item was damaged in transit or incorrect.
• Refunds will be processed only after the returned item is received, inspected, and approved by our warehouse team.

Due to the nature of third-party integration services (insurance policies, DTH recharges, bill utilities), refunds are not guaranteed unless:

• The transaction failed and the amount was debited but neither credited to the user's wallet nor processed by the third-party service provider.
• You report the transaction failure within 72 hours with valid payment gateway proof (Transaction ID / UTR).

Once approved, refunds are typically initiated within 7–10 business days and credited back directly to the original payment source (bank account, UPI, or card).

*Processing times may vary slightly depending on your issuing bank or payment gateway network.

To initiate a refund request, please email our support team at support@elearnearn.com with the following details: